Website Chelsea Football Club
– Salary: “Dependant Upon Experience”
– Hours: 24 Hours per week
– Closing Date: 08/03/2019
– Job Role : Admin & Operations Assistant
Provide high quality customer service for all internal and external stakeholders of the Community department. Working closely with the Administrative Operations Manager to co-create an efficient, effective and streamlined function that will support colleagues across multiple sites and enable staff to reach their full potential.
Provide high quality administrative and operational support for the Community department.
Ensure that all customer queries (telephone, email and in person) are dealt with promptly, guaranteeing a high standard of customer service to internal and external stakeholders.
Receive telephone bookings, ensuring sensitive information is collated in accordance with GDPR regulations. Undertaking compliance training as required.
Lead on the Sports Fusion website, help to project manage and progress the system ensuring it remains current and user friendly.
Seek opportunities to make efficiencies within the team, ensuring that we are always working effectively and are at the forefront of technological advancements.
To monitor and control distribution and stock levels of kit, equipment, give-aways and promotional and branding items ensuring all areas of Community are treated equally. Including, collating and assisting with the annual kit ordering process.
Maintain accurate records of stock in order to be able to track and allocate costs appropriately.
To actively support, the effective planning and efficient delivery of all Community based programmes and projects.
Support Community areas in building relationships with key groups and organisations including local authorities, government departments, football authorities, education authorities and other appropriate agencies.
Fully understand the length and breadth of the Foundations work in order to be able to proactively cross-sell and promote the organisation.
General support responsibilities including managing the meeting room bookings, confirming and booking flights, transport and accommodation. Ensure staff have the relevant information for all trips and activities.
Receive and escalate accident report forms.
Regularly seek customer feedback in order to review our performance as a team.
To actively promote the good name of Chelsea Football Club and Foundation conducting yourself professionally at all times.
Undertake any other related duties which may be allocated.
The Employee must at all times carry out his/her responsibilities with due regard to Chelsea FC Foundation policies and procedures in particular Health & Safety, Financial Authorisation, Confidentiality and with regard to the Data Protection Act.
The Employee must act to protect all young people and vulnerable adults that are in their care or attending the Company’s premises. The Employee must report any misconduct or suspected misconduct to the Academy Safeguarding Lead.
The Employee must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relations amongst Employees and customers.
Chelsea Football Club and the Foundation is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups) that are in our care or attending our premises. Applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service.
The above Job Description is not intended to be exhaustive, the duties and responsibilities may therefore vary over time according to the changing needs of the Club.
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